A growing number of businesses are choosing to take advantage of VoIP technology to save money on their telephone costs. It has taken a long time, but VoIP is now affordable, reliable, low latency and high enough quality to be suitable for Enterprise use. However, many companies – both big and small, are still reluctant to adopt the technology because they fear that their in-house team do not have the skills to support it. A hosted business VoIP solution could be a good choice for those businesses.
What is It Exactly?
Hosted business VoIP is a telephone system that frees you from the hassle of an on-site PBX. Instead of having to pay for and maintain your own equipment, you can rent a VoIP solution that is hosted elsewhere, much like you rent web hosting or use other cloud services. The VoIP calls will still rely on your Internet connection, but the exchange will be hosted in a different location.
There are many reasons why outsourcing VoIP can be a good idea. Firstly, it keeps your capital expenditures to a minimum, and may even help to keep your IT costs lower because you do not need a specialist telephone IT staff member. Secondly, when you outsource your VoIP services, you will be working with a company that has a lot of expertise in that niche, and that offers a service level agreement. You can expect a reliable, high speed and high quality service from a company committed to keeping your VoIP running correctly. If you have ever had to deal with breakdowns or outages with your own system, you will clearly understand why this is a big advantage.
Another thing to consider with hosted VoIP is that when you purchase a traditional PBX, it can depreciate by as much as 70% simply by installing and setting it up. If you need to change the system extensively then you are in a difficult position. With hosted VoIP, you do not have to worry about this. You can modify the service month-to-month, so while you may not own the service, you have less money tied up in a rapidly depreciating asset. Essentially, your outsourced VoIP will grow with your business, so there is no need to over-provision and gamble on your company needing that excess capacity quickly enough to make the investment worthwhile.
You will still have the option to manage the configuration of your services, configuring numbers, voicemail, calling groups and CDNs as you are accustomed to doing so, but the more advanced configurations will be handled for you, as will the day-to-day maintenance of the hardware and the software that powers the PBX, keeping the system as hassle-free as it can possibly be.
With VoIP hosting for a business you get all of the advantages of traditional VoIP, but with fewer responsibilities and greater flexibility. If you are a small business owner, or even an enterprise IT manager who would prefer to outsource your VoIP provision, then a hosted VoIP solution is a great choice.