In February, 2012, ShoreTel acquired the company M5 Networks and a few months later, ShoreTel Sky was born. This corporation is a leading provider of cloud communications. They provide quality, closed source VoiP services for business, whether it’s for a start-up company or a company with 5,000 users. They also are an extremely popular solution when a business needs to establish a customer contact center.
This cloud provider earned an important spot in the business world after 11 years of providing cloud-based phone applications. Altogether, they have more than 2000 loyal customers spread throughout the country. This easily makes them one of the largest VoiP service providers in the United States of America.
Another great reason to use them is because they offer one of the best managed and hosted business phone services and it’s all accessed from the cloud. There is no need for an ugly, internal phone system at the place of business. In a nutshell, the company manages all of the components involved in the physical system from their private data centers. The system is configured and maintained from these secure locations.
The business and the physical system are connected through a private internet connection. This allows for superior quality and stability during phone conversations or teleconferences. There’s never any worry of poor service availability or dropped connections.
ShoreTel has always given the same in-demand features that a business owner should expect from a business phone system. However, they take things a step further by providing trained experts who help the business owner properly configure all of the applications and services for optimal connections and quality. This helps things run smoother and for longer without requiring troubleshooting or additional maintenance.
In addition to some of the standard business features, ShoreTel also includes plenty of their own unique and helpful applications. For example, the connect function provided helps unify the business phone system with those important CRM and ERP applications that help keep a business running and organized. Using Connect to bring these two services together saves a business time and money every day. It also helps a business utilize more of their analytical capabilities to improve productivity.
Connect comes with a few extra handy features of its own, such as call screen pop-ups and “click-to-dial” functionality, which makes it easier to stay in contact with the right people. Additional call notes are automatically entered into the CRM application via Connect. This gives management the ability to access important business metrics the moment they are gathered from the ShoreTel Sky VoiP phone service.
They aren’t necessarily the cheapest voice over IP service provider on the market, but when it comes to enterprise phone systems, the cheapest option is never the best option. Those extra dollars go towards making sure the connection is always up, active, and running at optimal speeds. They help pay for high-quality customer service that is available around the clock to help customers deal with any problems. They also help pay for the high-end security features that keep those phone calls safe and secure at all times.